How long does it take to process my order?

Orders are typically processed within 1–2 business days (Mon–Sat). During peak drops or sales, processing can extend to 3–4 business days.

What are your US shipping options and costs?

Standard (3–5 business days) from $6.95 or free over $150; Expedited (2 business days) from $19.95; Overnight (1 business day) from $39.95. Rates are calculated at checkout by destination and weight.

Do you ship internationally?

Yes. DHL Express or Postal Priority to most countries. Typical delivery is 3–7 business days with DHL or 7–14 business days via postal. Duties and taxes may be collected on delivery unless prepaid at checkout (available in select countries).

Will I be charged customs duties and taxes?

International orders may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are the customer’s responsibility unless a prepay option appears at checkout.

Do you ship to PO Boxes or APO/FPO?

Yes. Shipments to PO Boxes and APO/FPO will be sent via USPS. Expedited and Overnight services are not available for PO Boxes or APO/FPO.

My tracking shows delivered but I didn’t receive it. What should I do?

Please verify the shipping address, check with neighbors/household, and allow 24 hours. If still missing, contact us within 7 days of the delivery scan so we can start a carrier trace and assist with next steps.

Shipping & Delivery

Shipping Information

Reliable delivery on authentic BAPE hoodies — domestic and international. Track every step from our warehouse to your door.

                        Processing
                        1–2 biz days
                    

                        US Free Ship
                        $150+
                    

                        Carriers
                        UPS · USPS · DHL
                    

                        Tracking
                        Real‑time updates
                    

Order Processing

We pick and pack orders within 1–2 business days (Mon–Sat). Peak drops/sales: allow 3–4 business days.
Orders placed after 2:00 PM EST are processed the next business day.
Address changes are only possible before fulfillment. Contact support ASAP to request an edit.
Preorder items ship by the posted estimate. Orders containing preorder + in‑stock items may ship separately.

Note: Business days exclude US federal holidays. Carrier transit times start after your order is handed off.

US Shipping Options

Services & Estimated Transit

Standard (UPS Ground or USPS): 3–5 business days
Expedited (2‑Day): 2 business days
Overnight (Next Business Day): 1 business day

Times are estimates and may vary by destination, weather, and carrier capacity.

Rates & Free Shipping

Standard from $6.95 or FREE over $150 (after discounts, before tax)
Expedited from $19.95
Overnight from $39.95

Final rates are calculated at checkout by weight and destination.

High‑value orders ($300+) may require a signature upon delivery for fraud prevention and insurance coverage.

International Shipping

Services & Transit

DHL Express: 3–7 business days to major metros
Postal Priority (EMS/GlobalPost): 7–14 business days

Rural areas may experience additional transit time.

Typical Rates

Postal Priority from $19.95
DHL Express from $29.95
Free international shipping over $250 (order subtotal; select countries only)

Exact rates and any prepay duties options show at checkout by country.

We ship to most countries except those restricted by US law or carrier service limits. If your country isn’t available at checkout, contact support for assistance.

Duties, Taxes & Import Fees

International orders may incur VAT/GST, import duties, and clearance fees when the shipment reaches your country.
Unless a prepay option is offered and selected at checkout, these charges are collected by the carrier on delivery and are the customer’s responsibility.
Refusal to pay import fees may result in return‑to‑sender or abandonment per carrier policy. Shipping fees are non‑refundable.

PO Boxes & APO/FPO

We deliver to PO Boxes and APO/FPO via USPS only. Expedited/Overnight services are not available for these addresses.
APO/FPO deliveries can take 7–14 business days depending on location and military mail processing.

Tracking & Notifications

Tracking details are emailed when your label is created. Allow up to 24 hours for scans to appear.
Sign up for carrier notifications from UPS/USPS/DHL for real‑time updates and delivery options.
Orders with multiple items may arrive in separate packages. Each package will have its own tracking number.

Delivery Issues & Claims

Lost or Stalled In Transit

If tracking shows no movement for 7+ days (domestic) or 14+ days (international), contact us to start a trace.
Carrier investigations can take 3–10 business days. We’ll keep you updated and make it right.

Delivered, Not Received

Verify address and check with neighbors/building staff. Allow 24 hours after a delivery scan.
If still missing, contact us within 7 days of the delivery scan so we can assist with a claim.

Damage on arrival? Email photos of the box, shipping label, and product within 48 hours so we can help quickly.

Estimate Shipping

Get an estimate based on destination and order subtotal. Final rates appear at checkout.

Destination Order Subtotal (USD) Speed

Shipping FAQ

When will my order ship?

Most orders ship within 1–2 business days. You’ll receive a tracking email once your label is created.

Can I change my address after placing an order?

We can edit the address before fulfillment begins. Contact support immediately with your order number. After dispatch, address changes must be coordinated with the carrier.

Do you require a signature on delivery?

Orders valued at $300+ may require a signature. If you need to waive or add a signature, contact us before shipping.

Will I pay customs fees for international shipments?

Many countries charge VAT/GST and duties. These are due on delivery unless a prepay option is offered and selected at checkout.

What if my package is returned to sender?

Once received back in new condition, we can reship (additional postage) or refund the item price less original shipping. Reach out to arrange the best option for you.

Contact Support